So a few days ago, I posted about how my contact information had been unknowingly shared with a realtor via David’s Bridal (see: We’re Broke, Our Wedding Isn’t Going to Make You Any Money!). Having asked to be taken off the mailing list, I was VERY surprised to receive the SAME EMAIL from the SAME REALTOR less than 24 hours later.
Now, you might argue that it can take a few days to take someone off a mailing list – this is true. Working with mailing lists at work has taught me a few things, and the emails she is sending are not using “mailing lists”. For one thing, there was no option to unsubscribe, and for another, she wouldn’t have been able to add the email addresses in to the “to field” – it all would have been blind copied. She is simply copying and pasting names into the “to” field on her own email account. Only this time, she got smart and the second go-around she at least used the “bcc” field. Tricksy Baggins (sorry, a Lord of the Rings reference).
Getting the email again got me fired up… so I did what I should have done in the first place. I called the DB store and asked for the store manager. I told her what was going on, how I did not give them permission to share my info with a REALTOR, and how inappropriate and unprofessional this was. Clearly this store manager has taken a few customer service classes: she listened to my situation, empathized with how frustrated I was, apologized for the inconvenience and took immediate action.
She was unsure how a realtor got on their vendor list in the first place, but she assured me that she would contact corporate and have her removed, and would make sure that I did not receive future emails to my personal email address. Bam. Problem solved.
I feel a bit bad for realtor lady – she was just trying to drum up some business – but the tenor of her approach was inappropriate, and I think she needs a few lessons on how to network. Gaining contact by stalking future brides via email is out of control, but she’s not the only guilty party – someone within David’s Bridal allowed this to happen. I don’t know if my complaints ruined her relationship with the store. Should I feel guilty??